Refund Policy

Last updated: August 1, 2025

    Summary: TronScan is a digital software product. Due to the nature of digital goods, all sales are generally final once the license key has been delivered. However, we offer a 7-day resolution window for technical issues.
  

1. Digital Product Policy

TronScan Parental Control is a downloadable software product. Upon receipt and delivery of your license key and download link, the transaction is considered complete. As is standard practice for digital software products, we do not offer refunds once the license key has been issued and the software has been made available for download.

2. 7-Day Technical Resolution Window

We stand behind the quality of our software. If you experience a technical issue that prevents the software from functioning as described on our website, you have 7 days from the date of purchase to contact our support team at support@tronscan-basic.space.

Our team will make every reasonable effort to resolve the issue. If we are unable to resolve the issue within a reasonable timeframe, we will consider a refund on a case-by-case basis.

3. Circumstances Where a Refund May Be Granted

A refund may be considered in the following situations:

The software does not function at all on a supported operating system (Windows 10 or Windows 11, 64-bit) and our support team is unable to resolve the issue within 7 days.
The software features do not match what is described on our website, and we cannot rectify the discrepancy.
You were charged more than once for the same order due to a payment processing error.

4. Circumstances Where a Refund Will Not Be Granted

Refunds will not be issued in the following cases:

You changed your mind after the license key was delivered.
You purchased the software by mistake.
You did not read the product description or system requirements before purchasing.
The software works as described, but you are dissatisfied with its performance or features.
More than 7 days have passed since the date of purchase.
The license key has been used on more than one device beyond the permitted limit (3 household computers).

5. How to Request a Refund

To request a refund or report a technical issue, please email us at support@tronscan-basic.space within 7 days of your purchase. Include the following information:

Your full name and email address used for the order.
A description of the issue you are experiencing.
Your operating system version (e.g., Windows 11 Home, 64-bit).
Any error messages or screenshots, if applicable.

We will respond to all refund requests within 2 business days.

6. Processing Time

If a refund is approved, it will be processed using the same payment method used for the original purchase. Processing times vary by payment provider but typically take 3–10 business days.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@tronscan-basic.space
Address: TronScan Software LLC, 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, USA